M/s Triumph Enterprises,   •   #25A, Trichy Main Road,   •   VOC Nagar ,   •   Thanjavur- 613007.   •   Tamilnadu, South India.   •   Mobile : +91-98433-35202   •   Landline : +91-4362-235202/274902   •   Email : contactus@jaisingarts.com

Cancellation & Refund Policy

Cancellation policy

Triumph Enterprises believes in helping its customers as far as possible, and has therefore a liberal cancellation policy, under this policy:

  • Cancellation will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the shipping agencies / courier / post ( As applicable ) and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the same day delivery category.
  • Cancellations will not be allowed once Triumph Enterprises receive the payments.
  • No cancellations are entertained for those products that the Triumph Enterprises marketing team has obtained on special occasions like Pongal, Diwali ,Valentines day, Christmas , new year’s etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective consumer durable items like bronze statues, paintings etc, please report the same to our customer service team. The request will, however, be entertained once the insurance company has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer Service team after looking into your complaint will take an appropriate decision.

 Return Policy

For Undamaged and non defective products

Return policy is not applicable to undamaged and non defective goods.

For damaged and defective products

Products/ Goods which are received in damaged condition or if the product is defective, the same should be informed to Triumph Enterprises via email to contactus@jaisingarts.com or contact us form within 24 hours from the receipt of the products.

A close up of the full piece photograph of the damaged or defective product should be taken for verification and inspection by the insurance company.

The packing materials should be retained in as is condition for insurance company verification.

Replacement of the damaged/defective products will be done soon after the insurance company closes the case and on confirmation of the accepted amount by the insurance company and the same acceptance being made by the Triumph Enterprises.

The time for re-dispatch of the replacement product will be same as for placing the fresh order, i.e., depending on the type of the product, size and time taken for obtaining NAC from the ASI for international replacement. 

Address for returning the damaged, defective or incorrect products only upon verification and go ahead by insurance companies is as below;

Triumph Enterprises

25A, Trichy Main Road,

V.O.C.Nagar,

Thanjavur – 613007

Tamil Nadu

South India

Also refer the postal address mentioned in the Contact Us page in www.jaisingarts.com , which is the updated return address at all points.

Refund Policy

The payments, including shipping and insurance costs will not be refunded for undamaged or non defective products.

 Triumph Enterprises will process the refunds only for accepted refund cases and upon receipt of the product back in undamaged condition. (The return address is the Postal address mentioned in the Contact Us page in www.jaisingarts.com

Refund Policy for returning damaged and/or defective products

 Damaged and defective products will be replaced according to the return policy and shipping and insurance costs for the replacement piece will be charged from the purchaser for accepted replacement of damaged or defective cases.

 Triumph Enterprises reserves full right on such damaged/ defective products received by you and dispatch of replacement piece will be made only after we receive the damaged or defective pieces.

 Specially Booked Orders

 Triumph Enterprises can make any bronze statutes or paintings according to your requirement of the size and specifications and/or on the drawings or photographs provided by you. Since these products are hand made in the traditional way, the time period for completion will be intimated after enquiry.

 All enquiries can be sent to contactus@jaisingarts.com or can also sent through contact us form in www.jaisingarts.com

 The hand made statues and paintings may have variations in the finished product as they are hand made in the traditional way and the patina used are also hand made.

 All the Specially Booked Orders will attract an advance to be paid before the commencement of the said work on order. The advance amount will be communicated on receiving the enquiry on such special orders.

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